FAQs



TECH TIPS

INTERNET & EMAIL

In order to apply to programs using GO™ grant system, you must use a computer that has local broad band internet access. You must have an email address to use the GO™ grant system. If you do not have an email address, open a free account with Gmail, Yahoo, or Hotmail.

HARDWARE
To access the GO™ grant system, you will need a computer, preferably no more than four years old. You are not required to have a printer, but you are advised to print a copy of your application(s).

SOFTWARE
You do not need any special software to access the GO™ grant system. You do need an Internet Web browser such as Mozilla Firefox, Internet Explorer, or Chrome.

OPERATING SYSTEM
GO™ advises that you use Windows XP or later for PCs. For Macintosh users, use MacOS X or later. To check the operating system you have on a PC, right-click on My Computer (usually found on the desktop). A System Properties window will appear. Under the General tab, you will find the operating system for your computer. On a Mac, go to the Apple menu and select About This Mac.

BROWSER
For PC users, the GO™ grant system works best with the most recent versions of Mozilla FireFox, Internet Explorer, or Chrome. We strongly encourage the use of Mozilla Firefox.

AOL USERS
Older AOL browsers are incompatible with the GO™ grant system and will not allow you to correctly submit an application. If you use AOL, you may still access the Internet through AOL. Once you are connected to the Internet, minimize the welcome screen window and open another browser such as FireFox or Chrome to access the GO™ grant system.

COOKIES & TEMPORARY FILES
Cookies must be enabled to work with the GO™ grant system. A cookie is a small file that a website temporarily stores on your hard disk. The GO™ grant system cookie logs which application you wish to access so your Internet browser can save and display your application information correctly. When you log off the GO™ grant system, that cookie is automatically deleted. The GO™ grant system requires cookies. If you have disabled cookies in your browser, you must enable them prior to the application process for unimpeded access to the system.

Temporary files can be useful when you want to store information on a website, such as Amazon.com or eBay.com. You may want to delete these temporary files when you use the GO™ grant system if outdated information appears in your application.

To clear temporary files and/or enable cookies for the following browsers:

Internet Explorer 8 and above

  1. From the Tools menu in the upper right, select Safety > Delete Browsing History.
  2. Deselect Preserve Favorites website data, and select Temporary Internet Files, Cookies, and History.
  3. Click Delete.
 

Internet Explorer 7

  1. From the Tools menu in the upper right, select Internet Options.
  2. Under Browsing History, click Delete.
  3. To delete your cache, click Delete Files. To delete your cookies, click Delete Cookies.
  4. To delete your history, click Delete History.
  5. Click Close, then OK to exit.
 

Firefox 3.5 and above for Windows

  1. From the Tools menu, select Clear Recent History.
  2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
 

Firefox 3 for Windows

  1. From the Tools menu, select Clear Recent History, then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies).
  2. Click Clear Recent History.
 

Chrome 15.0

  1. In the browser bar, enter: chrome://settings/clearBrowserData [You can also get there via the toolbar: Chrome > Preferences > then select "Under the Hood" from the menu on the left.]
  2. Select the items you want to clear (e.g., Clear Browsing History, Clear Download History, Empty the Cache, Delete Cookies, and other site and plug-in data). You can choose the period of time for which you want to clear cached information from the Obliterate the following items from drop-down menu. To clear your entire cache, select the beginning of time.
  3. Click Clear Browsing Data.
 

Safari 5.0

  1. From the Safari menu, select Reset Safari.
  2. From the menu, select the items you want to reset, then click Reset. As of Safari 5.1, Remove All Website Data includes both cookies and cache.
 

Firefox 3.5 and above for Mac OS X

  1. From the Tools menu, select Clear Recent History.
  2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to Details to choose which elements to clear. Click Clear Now.
 

Firefox 8 for Mac OS X

  1. In Firefox, from the Tools menu, select Clear Recent History.
  2. Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.
  3. If the Clear Recent History option is suppressed (i.e. you cannot select it) that means that your Internet options are set to Never Save Browsing History.
 

COPY/PASTE
It is advisable that you craft your narrative text responses for grant application questions in a word processor before entering the information into the GO™ grant system. Use the document to edit your text and count characters. Save the document for your records.

The following instructions are for Microsoft Word users only.

  1. Compose your narrative in Microsoft Word. Use the spell-check and character-count tools in Word. Note that the character/word count feature in word processors varies. The character count in the GO™ grant system will be the definitive number of characters allowed for your application.
  2. Save the document as text only. [See further instructions.]
  3. Highlight the text that you want to copy into the text box within the online application by clicking your cursor at the beginning and then dragging it over the remainder of the required text to highlight it.
  4. Go to the Edit menu, then select Copy.
  5. Before pasting to the online application, you must make sure that you are logged in. If so, place your cursor in the desired text box of the narrative page, click to the Edit menu in your browser then select Paste.
  6. Save your work in the online application by clicking the "Save" button at the bottom of the page.
 

FORMATTING
Do not bold, italicize, underline, bullet, number, indent or use any other formatting options available in Microsoft Word. Formatting will not transfer into the GO™ grant system and will cause your text to become illegible. Do not format your copied text in the GO™ grant system application text boxes. We recommend that you use asterisks (*) or all capital letters to emphasize special words or sections in your narrative text.

HTML
Do not use html formatting in your narrative. If you use html in the narrative text, your application will not be readable.

MULTIPLE USERS
The system was designed to allow more than one person to work on a grant application. For example, one individual can focus on a specific section of the application (e.g., the NARRATIVE) while another person focuses on a different section (e.g., the BUDGET). It is very important for each user to save their work frequently. To avoid losing work, ensure that only one person is working in a given section at a time. Otherwise, the last person to save in a given section will overwrite anything that has been previously crafted. We recommend that multiple users communicate frequently with one another to ensure that data is not lost or overwritten.

BOOKMARKS/FAVORITES
To save our GO™ grant system as one of your favorite web pages, start by going to the MAIN PAGE of the online grant application at: http://santafenm.culturegrants.org/index/login. Next, pull down the Favorites menu from the task bar located at the top of the page in your browser and click "Add to Favorites." Do not save the Main Menu page as a favorite web page. The system will not remember your username and password, and it will not automatically log you in to the system when accessing the Main Menu page as a favorite.

SAVING YOUR WORK
There is a "Save" button and "Save & Continue" button at the bottom of each application page.  Do not go to your Internet browser's File drop-down menu and select save. When you select "Save" from the File menu, the web page you are viewing will be saved as an HTML document, and your work in the application database will not be saved.

LOST DATA
If you return to your application or go to another section and you cannot see any data, the issue might be one of the following:

  1. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated. You can update the page manually by holding down the "Shift" button on your keyboard while clicking the "Refresh" or "Reload" button in your browser. This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
  2. You are not logged in to the system. If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application. If this is the problem, return to the Welcome Page and log in to the system, then return to the page where you left off. If you saved your work, the data will reappear.
  3. You have blocked cookies. GO™ grant system requires cookies. If your cookies are blocked, you must unblock them in order to allow access to application content. If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO™ grant system to work correctly. Please refer to the Cookies section for instructions to allow cookies.
 

APPLYING
To apply to one of the grant programs, you must create a profile in GO™ online grant system. Your profile will allow you to apply to one of the grant programs each year. To register, click "Sign Up" and complete the form. The username and password you entered will be the username and password you will use to access your grant applications each year for the City of Santa Fe Arts Commission.

Organizations
If you are registering as an organization on the sign-up page, at the bottom of the page, you will see: "Would you like to associate this user account with an organization?". Select YES. This will allow you to set up or associate your registered user account with an Organizational Profile. You will not be able to see programs that are available only to the organization until you have completed this step.

POP-UP WINDOWS
Pop-up windows are used to provide supplemental information for a website. Many users disable these windows to avoid unwanted advertisements. Disabling pop-up windows will block the GO™ grant system from performing properly. You must allow child windows to appear in order to use the GO™ grant system successfully. If you have installed pop-up blocker software, spyware with pop-up blocking features, or additional toolbars with blocking capabilities, you must disable these features and allow child windows. When working in a child window during the application process, you can close the windows when you have finished and return to the application. To do so, close the window by clicking on the X in the upper right hand corner of the child window (upper left hand corner for MAC users).

SUBMITTING AN APPLICATION
Before submitting your grant application, make sure that you have printed a paper copy and fully reviewed the data. Print your application by going to My Forms, My Data and select the grant you would like and click on the Print Formset Icon, the document will come up, select "Print". Make sure that there are no spelling or text errors and that all the information has been completed and entered. Make any corrections necessary in the online application and save your work. Click the "Submit Application" button at the bottom the last application page. Your information will be sent directly to us.

WHAT HAPPENS NEXT?
We will automatically receive your grant application once you click the "Submit" button. We will send you an a confirmation e-mail. At this point, you will no longer be able to change your application. Your application status will appear as "Received" and you may not alter your application in any way. If you accidentally submit your application, please call us at (505-955-6707) to assist you.

STORING YOUR DATA
One of the many benefits of this online grant application is that once you complete an application, all your data will be stored. If you choose to apply for the same grant every year, the time spent entering data will be reduced.

TEXT/DATA
We suggest that you work in a word processing application before entering data into the online grant program. If you enter your narrative directly into the system, you risk losing your work if your computer loses its connection to the Internet. It may seem that you are still connected to the Internet, but you will have unknowingly lost your connection—despite being able to see the actual application page. At this point, if you try to save your work after having lost your connection to the online application database, it will not know where to store your information, and that information will be lost. Having saved this information in your own computer files offers security and easy access to the text should there be any unforeseen disruption in the connection. Another important reason to compose narratives in a word processing application first is to use the spell check and word count features, which are not available in the GO™ grant system. Before you copy and paste data from a word processor into the online application, save your text in the word processor as "Text Only." A text-only document will remove all formatting so that the text will read properly in the GO™ grant systems. (In Microsoft Word, save your information by selecting "Save As" from the File menu. The "Save As" dialog box will then appear. Choose "Text Only" from the "Save as Type" drop down box found at the bottom of the dialog box. Your work will then be saved as text only and the file name will include a .txt extension.)

USERNAMES/PASSWORDS
You assigned yourself a username and password when you created a profile for City of Santa Fe Arts Commission. Use this username and password to access your grant applications. If you forget your password, click the "Forgot Password" link from the Log In page. If your login is not working, make sure that you have spelled you username and password correctly. The system is case sensitive, meaning that some letters may need to be capitalized. You may also copy and paste your username and password from the confirmation e-mail sent to you after you created your profile, or from another document where you saved this information. Make sure that there are no additional spaces at the end of the login name.

FORGOT YOUR PASSWORD?
On the Log In tab of your web application there is a "forgot password" function that will email the applicant with instructions on how to reset their password.
NOTE: Make sure you follow the password format conventions outlined on the Sign-Up page.

WORD COUNT
We have provided character limits text narrative application questions. The character limit will be provided for each question, if applicable. To conduct a character count in Microsoft Word, you must highlight the specific text that you want to count. Then click on the Tools menu and select "Word Count." Pay attention only to the characters (with spaces) number, which will be displayed. The character count in the GO™ grant system includes spaces and punctuation. If necessary, make adjustments to your text that conform to the allotted character count in the particular narrative on which you are working. Remember to make all of your text changes in the word processor, then repeat the copy and paste instructions to insert the text in the online application. You may continue to work on other pages of the application and return to the narrative questions to amend your text. Be aware that the Arts Commission may remove any text that is submitted beyond the provided character limit.

FILE UPLOADS
Grants Online allows users to upload files ranging from images, audio, video, and documents. All of your files will be stored in the cloud with instant streaming for videos and audio files.

Specifications:
Image:

  • jpg, jpeg, gif, bmp, png, tif
  • bmp and tif files will not play within the slideshow. These files need to be downloaded and opened in image software like photoshop.
 

Video:

  • 3gp, avi, flv, mov, mp4, mpg, rm, wmv
  • Video files are the only files that have additional restrictions. Videos must be greater than or equal to 480x360 resolution and 12 frames per second.
  • All video files are converted into mp4. The final file size of the video file will be less that the original file size. The system will create 3 versions of the video to be streamed for slow, normal, fast internet connections.
  • The NEA has a great tutorial on how to convert video to higher resolutions if its too small on their website.
 

Documents:

  • doc, docx, txt, xls, xlsx, pps, ppt, pptx, pdf
  • All documents will need to be downloaded to view. The user will need third party software to open documents.
  • We recommend using documents uploaded in PDF format since its is the most versatile file type and can be opened directly in the browser after downloading.
 

Audio:

  • aac, mp3, mpa, ra, wav, wma, eps
  • All audio files are converted to mp3

 

UPLOADING FILES
Grants Online offers a seamless uploading workflow directly within the application. To upload files the user will:

  1. Navigate to My Forms>My Data, go to the active grant and find the Support Material form for uploading within the application.
  2. Click on the Upload button to upload new files.
  3. Provide a title and descripion for each document or sample uploaded into the system.  The system accepts the following file extensions: jpg, jpeg, gif, bmp, png, tif, 3gp, avi, flv, mov, mp4, mpg, rm, wmv, doc, docx, txt, xls, xlsx, pps, ppt, pptx, pdf, aac, mp3, mpa, ra, wav, wma, eps.
  4. Click on Browse to locate the file on your computer, upload and then click Submit.
  5. The files you have just uploaded should appear on the Support Material Page. To change the order of your files, click and drag each individual file. To edit your file, hover your mouse over the file and click on the pencil icon.
  6. Click on the Save button located at the bottom of the Support Material page after you have uploaded all of your support material.

 

UPLOADING FEATURES
Folders:
Folders allow users to organize their files by each application.

File Title and Description:
Each file upload requires a Title. The description is optional.  For Artistic Samples include title, date, artist, media, and dimensions.

Thumbnail:
Each file will display as a thumbnail in a portfolio folder. Depending on the file type the thumbnail will either be a file icon or a thumbnail. Clicking on the thumbnail will allow you to view details about the file, download, or view it.

Move:
Users can move files from folder to folder.

Copy:
Users can copy files from folder to folder.

Order Files:
Users can order their files for slideshow playback by dragging and dropping thumbnails into the desired order from left to right.

Download:
Every file type can be downloaded by clicking on the file name to download the file. The user will be prompted to Open or Save the file. This will be the same for ALL file types. If the user chooses to open the file, the user must have the appropriate third party software, browser configurations or plugins to support opening the file type. It is the responsibility of the user to have the appropriate software configurations to support the file type.

View:
Only applicable for video and audio files. The system has an integrated player that allow the user to view the file in the browser without having to download and user third party players. Images and Documents may open within the browser depending on if the user has the appropriate third party software, browser configurations or plugins to support opening that file type. Video files are streamed back in 3 different resolutions depending on the user’s internet speed. Documents will need to be downloaded in order to view them.

Folder Requirements:
Every folder will have specific requirements that will determine whether the folder can contain documents, images, video, or audio. Each file type will have a minimum # that can be uploaded, a maximum # of files that can be uploaded, and the maximum file size. Users can edit their folders( by adding or deleting files) after the folder is assigned as long as they abide by the folder requirements.

Un-assign Folder:
Through the portfolio, if a folder is assigned to a formset a user has the ability to unassign that folder from the formset. Un-assigning a folder will disassociate that folder from a formset.
Do not un-assign folder.

VIDEO HELP
When videos do not meet the minimum requirements the user may need to change the file type or increase the video’s resolution. See Video Help.